kelas99 Casino & Sportsbook Data Care

This page describes what we collect when you use kelas99 and how we keep that data protected. We at kelas99 handle your personal information with care, following standard data-protection practices. Your identity documents, payment details, account activity, and betting history are stored securely and accessed only by authorized staff.

We collect data to verify your identity, process deposits and withdrawals, detect fraud, and comply with legal obligations. We do not sell your data to marketers or third-party advertisers. Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of location. This policy applies to all users who register on kelas99, whether you access via Android, iOS browser, or desktop.

If you have questions about how we handle your data or want to request access or deletion, contact our support team. We respond to data requests within ten business days.

What Data We Collect on kelas99

We collect your email address, phone number, and password when you register. We use these to create your account and send you verification codes and account notifications.

We require identity verification before you can deposit. You must upload a photo of your ID (KTP, passport, or equivalent) and a selfie. We store these documents securely and use them only to verify your identity and comply with anti-fraud regulations. We do not share your ID photos with third parties.

When you deposit or withdraw, we collect payment details: your e-wallet account, bank account number, or virtual-account reference. We store this information to process your transactions and match incoming transfers to your account. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction ID and timestamp. If you use mobile banking, local payment, online payment, or e-wallet virtual accounts, we store your account reference.

We collect your betting activity: which games you play, how much you wager, your wins and losses, and the time of each bet. We use this data to calculate your account balance, detect unusual patterns (potential fraud or collusion), and comply with gaming regulations. We do not share your betting history with other players or third-party websites.

We collect your IP address, device type, browser, and operating system when you log in. We use this to detect unauthorized access, prevent account takeover, and understand which devices our users prefer (Android vs iOS, for example).

Cookies: We use cookies to keep you logged in and remember your preferences. You can disable cookies in your browser settings, but some features on kelas99 may not work correctly.

How We Use Your Data

We use your data for five main purposes. First, we verify your identity and prevent fraud. Second, we process your deposits and withdrawals accurately and on time. Third, we detect suspicious activity: multiple accounts, collusion with other players, or use of automated software. Fourth, we comply with legal obligations in jurisdictions where we operate. Fifth, we improve our platform by analyzing which games are popular and which payment methods users prefer.

We do not use your data for marketing without your consent. We do not sell your email address to third-party marketers. We do not share your betting history with other gaming sites. We do not use your data to build profiles for sale to advertisers.

Third-Party Processors

We work with payment processors to handle deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, those e-wallet providers receive your transaction details. When you use online payment, e-wallet, mobile banking, or local payment virtual accounts, your bank receives your transfer. We do not control how these third parties use your data; they have their own privacy policies.

We may use a third-party identity-verification service to check your ID documents. This service receives your ID photo and personal details; we choose providers that meet international data-protection standards.

We may use analytics software to understand how users navigate kelas99. This software may collect anonymized data about page views and click patterns. We do not share your personal information with analytics providers.

How Long We Keep Your Data

We keep your account data (email, phone, password hash) for as long as your account is active. If you close your account, we retain your data for seven years to comply with anti-money-laundering regulations and resolve disputes. After seven years, we delete your personal information.

We keep your betting history and transaction records for seven years. We keep your ID documents for seven years. We keep your IP logs for one year.

Your Rights on kelas99

You have the right to request access to your data. Contact our support team with your account email, and we will send you a copy of all personal information we hold about you within ten business days.

You have the right to request deletion of your data. We will close your account and delete your personal information after seven years (the legal retention period). If you request deletion before seven years, we will anonymize your data so it cannot be linked to you.

You have the right to correct inaccurate data. If your name, email, or phone number is wrong, contact support and we will update it.

You have the right to object to our use of your data for fraud detection or analytics. However, we must retain your data for legal compliance and cannot delete it before the seven-year retention period.

Access request: We respond within ten business days with a copy of your data.
Deletion request: We anonymize your data after seven years or upon request.
Correction request: We update inaccurate information within five business days.
Objection: You can object to analytics or fraud detection, but legal retention applies.

Data Security on kelas99

We encrypt your password using industry-standard hashing. We do not store your password in plain text. We encrypt your payment details and ID documents using AES-256 encryption. Our servers use HTTPS to encrypt data in transit.

We restrict access to your data. Only authorized staff can view your personal information, and only for legitimate business purposes (account verification, fraud detection, dispute resolution). We do not share your data with other employees unless necessary.

We monitor our systems for unauthorized access. If we detect a breach, we will notify affected users within 72 hours and describe what data was compromised.

Jurisdiction and Data Location

Our servers may be located outside your country. Your data may be transferred to and stored in jurisdictions with different data-protection laws. By using kelas99, you consent to this transfer. We apply the same security standards regardless of server location.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If your country prohibits online gaming or restricts data transfers, you should not use kelas99.

Contact Us About Your Data

If you have questions about this privacy policy or want to exercise your rights, contact our support team. We respond to data requests in English and Indonesian via email or live chat during business hours (9 AM to 9 PM on weekdays).

We at kelas99 take your privacy seriously. We keep your data secure, use it only for legitimate purposes, and respect your rights. If you are not satisfied with our response to a data request, you may escalate your complaint to our management team.